Amazon (AMZN) founder Jeff Bezos was thinking big from the start. He named the company Amazon because “it’s not only the largest river in the world, it's many times larger than the next biggest river. It blows all other rivers away." Amazon has become the corporate conquistador. Its acute customer-centricity,... read more →
Dec
01
Nov
04
This is the age of the customer. In the digital age, buyers can access a wealth of information in real-time. They have more choices, can make better-informed decisions based upon data and peer reviews, and “get to yes” faster and more conveniently than ever before. Digitally-mature companies are focused on customers;... read more →
Sep
22
There is widespread consensus among CEO’s that business changes underway before Covid-19 have accelerated dramatically. For example, online delivery’s volume increased by the same amount in eight weeks as it had during the previous decade. Telemedicine experienced a ten-fold growth in subscribers in just 15 days. MicrosoftMSFT CEO Satya Nadella... read more →
Aug
19
The 2019 novel coronavirus (COVID-19) is attacking the health, financial welfare, social order and political stability of nations across the globe. At a time when millions are fighting to survive illness, financial hardship, political upheaval, and other existential threats, it is difficult to look beyond the moment. The scourge of... read more →
Aug
07
Richard Susskind and Mark A. Cohen, two of the global legal industry’s most respected names, conducted a series of four live online events titled “The Uncertain Decade.” Each event focused on key industry issues that included: digital transformation and its impact on the legal function, legal education and training, and... read more →
Jul
28
Axiom hired a new CEO from Gartner. Deloitte launched its Legal Business Services offering. UnitedLex hired a Chief Digital and Transformation Officer from Genpact. These moves were announced within a ten-day period. The concurrence of the announcements might be coincidental but the reasons behind them are anything but. Big money is... read more →
Jul
07
What are the skills required of lawyers in the 2020’s? Is traditional legal education equipped to provide them and, if not, how, where, and from whom will lawyers acquire those skills? How will the profession’s insular culture adapt to full-throated collaboration with allied legal professionals essential to the delivery of customer-centric, data-driven,... read more →
Jun
23
“Tough cases make great lawyers” is an old trial lawyer’s adage. Lawyers—and the legal industry—are in the midst of a very tough case: how to defend the rule of law and to restore public confidence in the legal system. This is a “bet the democracy” case, yet it receives little... read more →
Jun
01
Imagine if the immense, diverse, dispersed, and energetic pool of legal industry talent coalesced and created solutions for some of the most pressing legal, regulatory, and civil society challenges caused by the pandemic. This is not some Panglossian illusion. It is happening now at the FT Innovative Lawyers-Global Legal Hackathon. This... read more →
May
20
Legal practice—as lawyers have broadly construed it— has long been the touchstone of the profession. That’s why non-practicing attorneys often described themselves as “former” or “recovering” lawyers. The profession controlled the supply of legal talent and used self-regulation to blunt “non-lawyer” competition. The profession carved up practice territories with purposeful... read more →