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Portrait Of The Customer-Centric Legal Function

Digital transformation is all about customers. It is a paradigm-shifting, holistic journey companies embark upon to capture, retain, and leverage them as corporate assets. Customer-centricity is its North Star, and brand loyalty its prize. An enhanced, constantly improving, end-to-end customer experience is the means of achieving and sustaining brand loyalty... read more →
Feb 09

How Does The Legal Function Demonstrate Value To Business?

The first of  this two-part series examines why the legal function has difficulty proving their value to business. This segment proffers how it can make its case. Lawyers are the legal function’s greatest obstacle to demonstrating business value. Most are intelligent, focused, industrious, analytical, and goal-oriented—desirable workforce traits. So where’s... read more →
Jan 19

Why Can’t The Legal Function Prove Its Value?

The first of this two-part article explores why the legal function has difficulty proving its worth to business. The second segment will proffer how it can make its case. Law is about persuasion. Trial work requires knowing your audience, producing evidence, meeting the burden of proof, and demonstrating entitlement to... read more →
Dec 21

A Post-Pandemic Survival Kit For The Legal Industry

Recent announcements of promising vaccines offer hope to a world weary of pandemic-induced misery. Inoculation may curb Covid-19 but not its extreme acceleration of meta-trends transforming how we live and work. Ferris Bueller famously said, “life moves pretty fast.” That was in 1986; what would he say now?  The end... read more →
Dec 01

Law Is Not Ready For Amazon. Is Amazon Ready For Law?

Amazon (AMZN) founder Jeff Bezos was thinking big from the start. He named the company Amazon because “it’s not only the largest river in the world, it's many times larger than the next biggest river. It blows all other rivers away." Amazon has become the corporate conquistador. Its acute customer-centricity,... read more →
Nov 04

When Will The Legal Industry Become Customer-Centric?

This is the age of the customer. In the digital age, buyers can access a wealth of information in real-time. They have more choices, can make better-informed decisions based upon data and peer reviews, and “get to yes” faster and more conveniently than ever before. Digitally-mature companies are focused on customers;... read more →
Sep 22

Covid-19 Is Transforming The Legal Industry: Macro And Micro Evidence

There is widespread consensus among CEO’s that business changes underway before Covid-19 have accelerated dramatically. For example, online delivery’s volume increased by the same amount in eight weeks as it had during the previous decade. Telemedicine experienced a ten-fold growth in subscribers in just 15 days. MicrosoftMSFT CEO Satya Nadella... read more →
Aug 19

COVID-19 Will Turbocharge Legal Industry Transformation

The 2019 novel coronavirus (COVID-19) is attacking the health, financial welfare, social order and political stability of nations across the globe. At a time when millions are fighting to survive illness, financial hardship, political upheaval, and other existential threats, it is difficult to look beyond the moment. The scourge of... read more →