Blog

Nov 04

When Will The Legal Industry Become Customer-Centric?

This is the age of the customer. In the digital age, buyers can access a wealth of information in real-time. They have more choices, can make better-informed decisions based upon data and peer reviews, and “get to yes” faster and more conveniently than ever before. Digitally-mature companies are focused on customers;... read more →
Sep 22

Covid-19 Is Transforming The Legal Industry: Macro And Micro Evidence

There is widespread consensus among CEO’s that business changes underway before Covid-19 have accelerated dramatically. For example, online delivery’s volume increased by the same amount in eight weeks as it had during the previous decade. Telemedicine experienced a ten-fold growth in subscribers in just 15 days. MicrosoftMSFT CEO Satya Nadella... read more →
Aug 19

COVID-19 Will Turbocharge Legal Industry Transformation

The 2019 novel coronavirus (COVID-19) is attacking the health, financial welfare, social order and political stability of nations across the globe. At a time when millions are fighting to survive illness, financial hardship, political upheaval, and other existential threats, it is difficult to look beyond the moment. The scourge of... read more →
Aug 07

Reflections on an UnCertain Decade

Richard Susskind and Mark A. Cohen, two of the global legal industry’s most respected names, conducted a series of four live online events titled “The Uncertain Decade.” Each event focused on key industry issues that included: digital transformation and its impact  on the legal function, legal education and training, and... read more →
Jul 28
Jul 07

Skills And Education For Legal Professionals In The 2020’s

What are the skills required of lawyers in the 2020’s? Is traditional legal education equipped to provide them and, if not, how, where, and from whom will lawyers acquire those skills? How will the profession’s insular culture adapt to full-throated collaboration with allied legal professionals essential to the delivery of customer-centric, data-driven,... read more →
Jun 23

Law On Trial—What The Legal Industry Can Do To Defend It

“Tough cases make great lawyers” is an old trial lawyer’s adage. Lawyers—and the legal industry—are in the midst of a very tough case: how to defend the rule of law and to restore public confidence in the legal system. This is a “bet the democracy” case, yet it receives little... read more →
Jun 01
May 20

After-Corona Legal Careers: More Choice And Less Practice

Legal practice—as lawyers have broadly construed it— has long been the touchstone of the profession. That’s why non-practicing attorneys often described themselves as “former” or “recovering” lawyers. The profession controlled the supply of legal talent and used self-regulation to blunt “non-lawyer” competition. The profession carved up practice territories with purposeful... read more →
Apr 21

COVID-19 And The Reformation Of Legal Culture

John F. Kennedy once remarked “The Chinese use two brush strokes to write the word 'crisis.’ One brush stroke stands for danger; the other for opportunity. In a crisis, be aware of the danger—but recognize the opportunity.” What is the legal industry’s danger and opportunity? COVID-19 Is A Unique Crisis Whose... read more →