Most people – especially lawyers – would not imagine that a legal technology company’s focus is on customer satisfaction. After all, aren’t those companies, so the thinking goes, bent on... read more →
Justice Potter Stewart’s celebrated “I know it when I see it” obscenity test also applies to law firm quality. No one can quite say what it is, but most attorneys... read more →
Dentons is the Donald Trump of the legal vertical. The firm is brash, bigger-than-life, and something entirely different. It receives a disproportionate amount of press because it is always doing... read more →
Amazon’s shares have doubled during the past year in a flat market. Good news for Amazon shareholders, but what-you might be wondering-does this have to do with the legal vertical?... read more →
Conflicts of interest are anathema to lawyers. The Rules of Professional Conduct-written by lawyers- decree that they are to be avoided. But the Rules do not begin to address the... read more →
Lawyers parse words and define terms. So why do they so often use “legal practice” and “legal delivery” interchangeably when the terms have such different meanings and implications? This distinction... read more →
Law firm networks are seldom mentioned in what has become a popular parlor game for legal pundits: speculating who – and what structure – will disrupt the global legal market.... read more →
The sales process in law used to be so simple: partner at law firm has a relationship with the General Counsel or a subordinate in-house attorney. Company has a legal... read more →
Years ago a friend took me to Venice Beach to watch, in her words, “the curious freak show of men and women power lifting and flexing by the Pacific.” It... read more →
“Collaboration” as applied to lawyers is like “student athlete” to big-time college football and basketball players: more feel-good myth than reality. Because lawyers–like elite athletes–have been taught that competition yields... read more →
