Apr
26
Litigation has long been a central legal practice pillar and profit center. The term is applied narrowly to describe disputes that invoke the judicial process and broadly to encompass any formal dispute resolution process involving legal rights. The broader definition entails internal and governmental investigations, arbitration, mediation, regulatory, administrative, and...
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Apr
06
The world is one year into a pandemic that has radically altered our present and accelerated our future. Tom Friedman presciently opined in the early days of the scourge that Covid-19 would be an historical dividing line separating “ before-Corona (BC) and after-Corona (AC).” A dramatic increase in law school applicants is...
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Mar
08
Digital transformation is all about customers. It is a paradigm-shifting, holistic journey companies embark upon to capture, retain, and leverage them as corporate assets. Customer-centricity is its North Star, and brand loyalty its prize. An enhanced, constantly improving, end-to-end customer experience is the means of achieving and sustaining brand loyalty...
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Feb
09
The first of this two-part series examines why the legal function has difficulty proving their value to business. This segment proffers how it can make its case. Lawyers are the legal function’s greatest obstacle to demonstrating business value. Most are intelligent, focused, industrious, analytical, and goal-oriented—desirable workforce traits. So where’s...
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Jan
19
The first of this two-part article explores why the legal function has difficulty proving its worth to business. The second segment will proffer how it can make its case. Law is about persuasion. Trial work requires knowing your audience, producing evidence, meeting the burden of proof, and demonstrating entitlement to...
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Dec
21
Recent announcements of promising vaccines offer hope to a world weary of pandemic-induced misery. Inoculation may curb Covid-19 but not its extreme acceleration of meta-trends transforming how we live and work. Ferris Bueller famously said, “life moves pretty fast.” That was in 1986; what would he say now? The end...
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Dec
01
Amazon (AMZN) founder Jeff Bezos was thinking big from the start. He named the company Amazon because “it’s not only the largest river in the world, it's many times larger than the next biggest river. It blows all other rivers away." Amazon has become the corporate conquistador. Its acute customer-centricity,...
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Nov
04
This is the age of the customer. In the digital age, buyers can access a wealth of information in real-time. They have more choices, can make better-informed decisions based upon data and peer reviews, and “get to yes” faster and more conveniently than ever before. Digitally-mature companies are focused on customers;...
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Sep
22
There is widespread consensus among CEO’s that business changes underway before Covid-19 have accelerated dramatically. For example, online delivery’s volume increased by the same amount in eight weeks as it had during the previous decade. Telemedicine experienced a ten-fold growth in subscribers in just 15 days. MicrosoftMSFT CEO Satya Nadella...
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Aug
19
The 2019 novel coronavirus (COVID-19) is attacking the health, financial welfare, social order and political stability of nations across the globe. At a time when millions are fighting to survive illness, financial hardship, political upheaval, and other existential threats, it is difficult to look beyond the moment. The scourge of...
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